1) Appropriate touch is a useful tool in communication because it shows a) empathy b) warmth c) friendly d) all of the above 2) You should use alot of medical terms when talking to patient. a) True b) False 3) Which of the following is effective communication? a) calling service users "Aunty, Darling, Sweety" b) use hand gestures confidently while talking c) standing with arm crossed while talking d) using same words, language, or tone of voice for all kind of patients regardless of their age 4) Making eye contact is not necessary. a) True b) False 5) Verbal communication involves _______ a) hand gestures b) facial expression c) body language d) non of the above 6) Leaning forwards and nodding head show that you are listening attentively. a) Yes b) No 7) non verbal communication is more powerful than verbal. a) Yes b) No 8) Which are the factors affecting effective communication? a) culture b) language c) age d) all of the above 9) Which of the following is not the purpose of communication in healthcare? a) to find out more about patient's sickness b) to build up therapeutic relationship c) to explore more about patient's history d) to have more laughters with patient 10) Active listening is a good behaviour. a) True b) False 11) Non-verbal communication means a) facial expression b) body language c) gestures d) all of the above

Communication Quiz

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