1) A ________________ (formerly called a “distribution list”) is used to send an email to multiple people? a) People Group b) Distribution Group c) Contact Group d) Sending Group 2) You can NOT create an appointment in Outlook using a Contact Group? a) True b) False 3) __________________ are used to send messages that include information that doesn't change from message to message? a) Message templates b) email templates c) Information templates 4) Font styles, sizes and colour can be modified in an Outlook email message? a) True b) False 5) In Outlook where can you locate your saved email template? a) Choose Form dialog box b) Message Template box c) email box 6) In the Choose Form dialog box what do you select to view your saved templates? a) System Templates in File System b) User Templates in File System c) Window Templates in File System 7) A _______________ is a virtual folder that provides a view of all email items that match specific search criteria? a) Saved Folder b) email Folder c) Search Folder d) Message 8) A Search Folder enables you to view all unread messages in one folder, even though the messages might be saved in different folders across your mailbox? a) True b) False 9) Unread email is an example of a Search Folder? a) True b) False 10) How may types of Search folders are available in Outlook? a) One b) Two c) Three d) Four

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