True: Someone states they have information that isn’t theirs. - Privacy Case, Caller could be a customer, employee, vendor, or general public., We will use Smarter Mail to work the case, You need to gather all the info you can, Do NOT advise the caller we will contact them, False: Case Tracker tracks the Customer's Privacy, You will send a Smarter email to your supervisor, The Customer will be contacted in 10 - 14 days,

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