1) When do we log the appointment in the CRM a) Everytime b) only if you do not log it in DGA pages c) when you want d) Never 2) When do you use Chevrolet Attempt #1 a) New mazda car b) Stock beginning with 2 c) Any vehicle d) NO VOI 3) When do you use Chevrolet Attempt #1 a) New Chevrolet vehicle b) Stock # beginning with1 3 4 5 6 7 8 9 or 0 c) No Voi d) Any stock 4) When do we use Mazda Attemp #1 a) Stock # beginning with 2 b) NO VOI c) New Chevrolet 5) When do we use Mazda Attemp #1 a) Stock # beginning with letter b) New Chevrolet c) Stockt # beginning with 2 6) When do we send a text message? a) only when appointment is setup b) only when customer answers c) on odd attempt d) On Every attempt 7) When do we verify availability? a) When customer lives 50 miles or more from dealership b) never c) when it is a new chevrolet 8) Do we need to ask the customer their location? a) only when it is a maza b) no it is none of our business c) Yes everytime d) Only when the customer is nice

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