Receptionist: Good Morning, Woodbury Surgery. How can I ____? Patient: Yes, I would like to make an ____. R: Ok. ____ I take your name and date of ____? P: Yes, ____ John Smith , 26th April 1985. R: Ok Mr. Smith. Can you give me an idea of the ____? P: Yes, I think I might have an ____ toe. R: Oh dear. Let's see........ I have an appointment next Monday at 1pm, is that ok? P: I'm ____ I can't make that time. Can you do ____ on Monday? R: Ummmm....yes.. we have a space at 6pm? Is ____ ok? P: Yes, perfect. R: Ok. Your appointment is at 6pm on Monday the 15th with ____ Joan. P: Can you please send me a ____ with the appointment? ____

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