Reduced complaints - This means staff will be more productive as they are not wasting as much time dealing with complaints, Customer loyalty - This means that customers are more likely to recommend the business to a friend., Higher staff morale - This means staff will be happier at work due to less complaints and therefore staff turnover and absence will be reduced., Competitive edge - This means that the business will be able to increase their market share as they have a good reputation for customer service.,

Administration - Customer Service

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