1) When internet goes out how long should agents wait before contacting operations? a) 10 minutes and let manager know b) 1 hour c) 15 minutes d) Just wait until it come back 2) What should agents be aware of when operations schedule a service to a location? a) Company's name b) Person's name c) Service being done d) Personal phone number 3) What email should agents use to send issues to operation? a) hrdept@getaiu.com b) timecorrections@getaiu.com c) issues@getaiu.com d) sweep@getaiu.com 4) Operations can help with issues such as? a) Transactions with customers b) Quotes c) Computer lagging d) Issues with phones e) Locked out of companies due to passwords expirations. f) Scanners/printer not working 5) If agents don't know if operation sent a specific company, who should they contact? a) Call issues and provide a business card from the working company b) Let them in to get the issue done c) Ask if they want a quote d) None of the above 6) Operations can help with issues regarding Store maintenance. a) Yes b) No

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