1) What is the primary purpose of role playing in sales training? a) To engage individuals in real-life situations that can be complex, stressful, unfamiliar, or controversial. b) To memorize sales scripts. c) To entertain sales representatives. d) To review company policies. 2) How does role playing benefit sales representatives? a) It helps them remember and assimilate information more easily. b) It makes sales presentations longer. c) It reduces the need for actual sales experience. d) It simplifies product descriptions. 3) In what way does role playing improve the sales experience for prospects and customers? a) It shortens the sales process. b) It prepares representatives to handle real-life scenarios more effectively. c) It eliminates the need for follow-up calls. d) It reduces the number of sales calls needed. 4) What is the probability that role playing will help you enhance your ability to sale and retain more information? a) 80% b) 90% c) 25% d) 75% 5) How does role playing help sales representatives gain confidence? a) By allowing them to memorize responses. b) By helping them acquire the self-assurance to speak up and become less intimidated. c) By reducing their workload. d) By making sales meetings optional. 6) Why are sales representatives ideally prepared to close more sales after role playing? a) Because they no longer need to listen to customer concerns. b) Because they have memorized the company’s sales script. c) Because they have practiced handling objections and difficult situations. d) Because they have reduced their practice time. 7) What important skill does role playing teach that is crucial for sales representatives? a) How to bypass difficult questions. b) How to reduce the number of customer interactions. c) How to avoid customer complaints. d) How to operate under pressure. 8) Why do we naturally gravitate towards what feels safe and routine? a) Because we dislike change. b) Because it is easy and comfortable. c) Because it guarantees success. d) Because it is mandatory. 9) What is a common preference that indicates staying within the comfort zone? a) Choosing the first desk. b) Standing when greeting a customer. c) Embracing new challenges. d) Preferring the protective barrier of your computer screen. 10) What is an example of a moment of hesitation mentioned in the video? a) Hesitating to stay behind the computer screen. b) Hesitating to complete routine tasks. c) Hesitating to stand when greeting a customer. d) Hesitating to avoid difficult tasks.

Role playing & Experience

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