put on hold - What do you usually say to someone on the phone when you need to put them on hold?, take a message - Have you ever been in a situation where you couldn't take a message for someone? What happened?, tied up - Have you ever been tied up in a meeting or project and couldn't take a call? What did you do?, run out - What's your go-to phrase when you have to run out of the office quickly?, get in touch - How do you usually get in touch with someone when you can't reach them by phone?, touch base - When was the last time you had to touch base with a colleague or client? How did the conversation go?, hang up - What do you say when you accidentally hang up on someone during a call?, cut off - Have you ever been in a situation where you had to cut off someone on the phone because of a bad connection? How did you handle it?,

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