1) We need to fix the printer first. a) Responding and thanking b) Promising action c) Solving the problem/suggesting solutions 2) I'll speak to the supplier a) Responding and thanking b) Promising action c) Explaining the problem 3) We did the first shipment, but the second shipment didn't work a) Responding and thanking b) Promising action c) Explaining the problem d) Solving the problem/suggesting solutions 4) That would be great a) Responding and thanking b) Promising action c) Explaining the problem d) Solving the problem/suggesting solutions 5) I'll let you know as soon as I can a) Responding and thanking b) Promising action c) Explaining the problem 6) I'll explain the situation to the customers a) Responding and thanking b) Promising action c) Explaining the problem 7) We can't send the second shipment a) Responding and thanking b) Promising action c) Explaining the problem 8) There are some problems with the printer a) Responding and thanking b) Promising action c) Explaining the problem d) Solving the problem/suggesting solutions 9) Thanks a lot for your help a) Responding and thanking b) Promising action c) Explaining the problem d) Solving the problem/suggesting solutions 10) I'll call the client a) Responding and thanking b) Promising action c) Explaining the problem 11) Don't worry.  a) Responding and thanking b) Promising action c) Explaining the problem d) Solving the problem/suggesting solutions 12) We can do the second shipment tomorrow a) Responding and thanking b) Explaining the problem c) Solving the problem/suggesting solutions 13) No problem.  a) Responding and thanking b) Promising action c) Explaining the problem d) Solving the problem/suggesting solutions 14) We've got a problem with the first delivery a) Responding and thanking b) Promising action c) Explaining the problem d) Solving the problem/suggesting solutions

Problems at work,quiz

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