1) SELECT ALL THAT APPLIES: What are the main components needed for us to profile most of our customers? a) Can b) Willingness c) Analytical d) Title 2) How many major customer profiles do we have? a) 3 b) 4 c) 5 d) 6 3) This approach uses collaboration - Working together to find a solution like offering payment plans. This is best used for what type of customer profile? a) Type I b) Type II c) Type III d) Type IV e) All of the above 4) The use of consequence is not highly encouraged when negotiating with these types of customers a) Type I and II b) Type I and III c) Type III and II d) Type I and IV 5) When dealing with an analytical person, It is important that our responses must be. a) Specific and accurate b) Straightforward c) Vague and Indirect d) Flowery 6) What are the common reasons for Type II customers? a) Oversight b) Financial Issues c) Time-Related Issues d) Dispute and Fraud related issues 7) What are the common reasons of Type III Customers? a) Oversight b) Financial Issues c) Time-Related Issues d) Dispute and Fraud related issues 8) The common behavior of these customers is mostly having a condescending tone and being sarcastic, What customer type is this? a) Type I b) Type II c) Type III d) Type IV 9) We approach these types of customers by engaging and establishing a connection to get buy their buy-in. what type of customer should this work? a) Type I b) Type II c) Type III d) Type IV e) All of the above 10) This type of customer will just say Yes to everything just to end the conversation. a) Analytical b) Type 1 c) Amiable d) Type IV

Customer Profiling Assessment

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