Poppy Cottages is a well-established ____ provider near the Yorkshire Dales. They offer stylish, luxury ____ accommodation for ____ and small groups. The owners, Sally and Steve, pride themselves on ____ standards of service and rely on ____ business and customer ____ for future business. There is ____ feedback in person as self-catering guests tend to want to be left to their own devices. However, ____ reviews via Tripadvisor are very important for promoting their business. They also have a ____ that can be accessed via Airbnb, Expedia and ____.com. They also have a Facebook page that ____ and updates late availability, offers and news. Whenever a review has been left on Tripadvisor, Sally and Steve are emailed and can ____ before it shows on the website. They ____ to all reviews, good or bad, and see this as essential.

Case study of customer satisfaction - Poppy Cottages

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