to say that you will connect the call: I'll just put you through., to say that someone else is busy: I'm afraid he's not available., to ask for the caller's name: Who's speaking please?, to suggest a future call: Shall I ask him to call you back?, to ask if someone is available : Is it possible to speak to Mark Riley?, Is Mark there?, to find out information for a future call: Can I take a message?, Has he got your number?,

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