Tightened lips / narrowed eyes - Relaxed jaw / eyes, Frowning and scowling - Smooth forehead, Glaring - Reduce eye contact, Pointing / clenched fists - Open hand gestures, Crossed arms and legs - Uncrossed arms and legs, Quick, jerky movements - Steady, calm stance and movements, Moving into another's personal space - Not crowding someone, Crouched / leaning back - Sit/ stand upright, Short quick breathing - Slow / deep breaths, Quick speech - Steady calm speaking voice, Loud voice, high or low pitch - Moderate volume and pitch,

Defusing - non-verbal techniques

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