The classroom: layout, seating arrangement, environmental factors, noise, lighting, The teacher: rapport, supportive listening, the right voice tone, variation of control, gestures and expressions, eye conntact, complexity of language, interventions, The Learner: grouping, number of students, synergy, mixed-level group, multiple intelligences, student-centered approach, Facilitating interaction: encouraging ss to speak, building confidence, reducinng TTT, allocating group roles, justifying group and pair work, The lessons: engaging learners, board organization, taking ownership of the course, timing and pace, dealing with hand-outs, low tech resources, closing lessons, closing courses,

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