1) Has a relationship with a company through employment or by using it services or products a) External Customer b) Internal customer 2) The number of Protected Characteristics in the Equality Act  a) 12 b) 10 c) 9 d) 8 3) A benefit of building good customer relationships is .... a) Increase in complaints b) Less Sales c) More publicity d) Decrease in Complaints 4) Characteristics protected under the Equality Act a) Age b) Parental Status c) Race d) Political Opinion e) Sex f) Marriage

Customer and Equality

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