Do you believe that better educated staff always results in improved quality of service? Why (not)?  - enhanced, What are the new ways of getting knowledge and skills you couldn’t use 50 years ago? Have they changed the learning process for the better or for the worse? - acquiring, Are you an open-minded person who accepts new ideas readily or do you need time to weigh up all the pros and cons? - embraces, What has the potential to increase your self-confidence? - to boost, What personal talents would you like to develop - to cultivate, How can you guarantee that you keep your skills up-to-date? - ensure,

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