1) Based on the following image, how was this claim created? a) over the phone by BCC b) at the airport station BCC c) by CBRO d) by the warehouse 2) Based on the following image, what's the claim status? a) Closed b) Open c) In Transit d) Pending 3) Based on the following image, what's the type of claim? a) Delayed b) Damaged c) Missing Items d) On-hand 4) Based on the following image, What's the bag tag number? a) HQ1AA40415610 b) 600145601003 c) 22R d) There isn't  5) Based on the following image, how was this claim created? a) over the phone by BCC b) at the airport station HQ1 c) by CBRO d) by the Warehouse 6) Based on the following image, when it was created? a) January 19th of 2024 b) January 1st of 2024 c) January 09th of 2024 d) January 09th of 2023 7) Based on the following image, what's the bag tag number? a) 4001159859 b) 6001159859 and 6001159860 c) 4001159860 d) 4001159859 and 4001159860 8) Based on the following image, Where was the suitcase last seen before opening a claim? a) CLT Gate C6 b) EWR BSO c) ALB BSO d) BSO Gate C6 9) Based on the following image, After opening the Delayed claim, where the bag was found? a) CLT E12 b) AGS BSO c) PHX BSO d) AGS 10) Based on the following image, Where was the delayed claim created? a) DFW at B30 BSO b) BNA BSO c) DFW BSO d) BNA Ticket counter 11) Based on the following image, Where was bag found? a) DFW at B30 BSO b) BNA BSO c) DFW BSO d) BNA Ticket counter 12) Based on the following image, When the file was closed? a) January 16th 2024 at 16:45 Hr Local Time b) January 16th 2024 at 10:45Hr  Local Time c) January 16th 2024 at 10:45Hr  GMT d) January 16th 2024 at 16:45 Hr CST 13) Open the following Bag Tag 5001310576, What station found this on-hand bag? a) LBB b) BRO c) DFW 14) Open the following Bag Tag 4001154444, Who claimed the Delayed bag? a) R Scott b) DFW c) there is no name 15) Open the following Bag Tag 4001154444, when was the on-hand claim created? a) January 18th 2024 at 19:39 b) January 19th 2024 at 19:39 c) January 18th 2024 at 19:56 d) January 19th 2024 at 19:56 16) Open the following Claim LAWAA26276270, What was the address provided? a) 4692 Fort Worth - Permament b) 4962 Fort Worth - Permament c) 4962 Fort Worth - Temporary d) 4692 Fort Worth - Temporary 17) Open the following claim DFWAA51038497, How was the claim created? a) By phone with BCC b) In person at DFW BSO c) by CBRO d) By the Warehouse 18) Open the following claim DFWAA51038497, was this claim feed with PNR information from SABRE? a) No, it was manually created b) No, it was created without PNR info c) Yes, In the OSI info there is PNR info from SABRE d) Yes, in the Quick view it shows a PNR 19) Open the following claim DFWAA51038497, based on the OSI info, does the flight info match the passenger itinerary? a) Yes, flight 687 b) Yes, flight 670 c) No, flight numbers are different

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