Characteristics of Teams: Share a common goal and identity, Team members rely on and support each other, Should have a balance of people and roles, Should be fairly small eg 4- 8 people, Benefits to Organisation: Better decision making as teams take more risks, responsibility is shared, Flexible workforce so easier to cover for staff absences as members know different roles, Better staff morale leading to happier employees and fewer absences, Increased responsibility of employees so less supervision is needed, Improved productivity as staff work together to achieve goals and there is less staff turnover, Benefits to individual: Improved morale as enjoy working with others and feel recognised by the organisation, Shared decision making means employees more likely to voice ideas as no one employee held responsible for team decisions, Team members support each other in achieving their team goals, Higher job satisfaction as team shares skills and expertise leading to staff development, Skills and Qualities of an effective leader: good at organising and delegating work to meet deadlines, know the strengths and weaknesses of team members, Can help resolve conflict between team members, Can communicate clearly in writing or verbally, Can motivate others towards goals, Can provide support and opportunities for development,

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