An established doctors’ surgery with ____ doctors and about ____ patients currently uses a combination of paper and ____ systems to store and manage the information about patients and appointments. However, a planned reorganisation of the health services in the area will mean an increased number of ____ and doctors, and the managers have decided to upgrade their ____. They have decided not to replace all of their systems at the same time. They want to focus initially on a new and improved ____ system. This will allow time for staff to become confident in using new systems and ____ in an area of their work that has a limited ____ to patient ____ As an IT ____ of the local health authority, you have been asked to develop the new appointment system.

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