The grievance procedure begins when an employee ____ a written complaint to their immediate supervisor, ____ the nature of the grievance, specific ____, and any previous ____ to resolve the issue. ____, the supervisor will schedule a meeting within five working days to discuss the grievance with the employee, ensuring ____ throughout the process. If the grievance involves the supervisor, the complaint should be directed to the next ____ of management. Following the meeting, the supervisor will ____ a thorough investigation, consulting with all relevant parties and reviewing any necessary documents. A decision will be ____ to the employee in writing within ten working days of the meeting, outlining any actions to be ____ to resolve the grievance. ____ the employee find the resolution unsatisfactory, they have the right to appeal to a higher authority within the organization, initiating a review of the decision and the process used to reach it.

grievance procedure

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