1) Compromising working relationships a) Internal Customers b) External Customers c) Impact of poor Customer Service 2) Supplier a) Internal Customers b) External Customers c) Impact of poor Customer Service 3) Prospective customer a) Internal Customers b) External Customers c) Impact of poor Customer Service 4) Visitor a) Internal Customers b) External Customers c) Impact of poor Customer Service 5) Caller a) Internal Customers b) External Customers c) Impact of poor Customer Service 6) Someone from another department a) Internal Customers b) External Customers c) Impact of poor Customer Service 7) Loss of revenue a) Internal Customers b) External Customers c) Impact of poor Customer Service 8) Individuals a) Internal Customers b) External Customers c) Impact of poor Customer Service 9) Trades People a) Internal Customers b) External Customers c) Impact of poor Customer Service 10) Colleague a) Internal Customers b) External Customers c) Impact of poor Customer Service 11) Manager a) Internal Customers b) External Customers c) Impact of poor Customer Service 12) Someone from another business a) Internal Customers b) External Customers c) Impact of poor Customer Service 13) Loss of reputation a) Internal Customers b) External Customers c) Impact of poor Customer Service

Internal vs External Customers

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