1) What do people often complain about? 2) What products or services do people in your country like to complain about? 3) Who is more likely to make complaints, older people or younger people? 4) When are people more likely to make complaints? 5) Which is the better way of making complaints, by talking or by writing? 6) Is it necessary for companies to set up customer service? 7) Are there any disadvantages in setting up customer service? 8) Do you think customers' complaints will improve products or services?

complaints (speaking part 3)

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