1) The first step to 'troubleshooting' stakeholders problems is to a) Try to fix it straight away b) Identify the problem c) Turn it on and off d) Let someone else fix it 2) You should establish a plan of action to resolve the problem. a) True b) False 3) A helpdesk is a) A specialist system or agreed digital process for issues to be reported and support to be provided b) I'm not sure c) The use of different tools to communicate d) A person who likes computer 4) A helpdesk could simply be your responding to email requests for help. a) True b) False 5) If you cannot resolve an issue you escalate to the next line of 'IT support' that your organization has. a) True b) False 6) Self help communities will allow staff to take control of their issues. a) True b) False 7) How confident do you feel about providing some kind of digital support to stakeholders.  a) Not Confident At All b) Slightly Confident c) Somewhat Confident d) Fairly Confident e) Completely Confident

Session 4 Quiz

by
Print
Embed

Leaderboard

Visual style

Options

Switch template

Continue editing: ?