What is Six Sigma - Methodology to improve business processes by reducing waste and errors and increasing customer satisfaction / Methodology is based on data and statistical analysis / Aim is to minimise mistakes and maximise value in any business processes from how the business is managed to the way products are made / Associated with changes to business as the results can be analysed easily before and after the changes / Reducing wastage and defects from the production process by redesigning inefficient methods / Increasing customer/employee satisfaction, What are the Advantages of Six Sigma - Improved quality / Help informed decision making by reviewing the data / Increase communication and collaboration between teams / Reduces costs and inefficiencies / Groups can work through problems together / Improves customer satisfaction, What are the Disadvantages of Six Sigma - Focused predominantly on the production/planning process / Reliance on data analysis before and after, which will need to be completed so success can be measured / Can be costly so may not be appropriate for smaller businesses / Can use lots of resources / Limited approach for other business processes / Tends to be used at team/organisational level rather than focusing on individuals, What does DMAIC stand for and when is it used - Define / Measure / Analyse / Improve / Control / Existing business processes, What does DMADV stand for and when it is used - Define / Measure / Analyse / Design / Verify / Processes that don't currently exist,

Six Sigma

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