1) What system do we use to search for Rewards accounts? a) FindMore b) My Resource c) Epsilon d) Genesys 2) How many points does a customer need to earn a $10 reward? a) 7000 b) 50 c) 100 d) 200 3) How many points per dollar spent does a customer earn with a non-JCP card? a) 0.5 b) 1 c) 1.5 d) 3 4) What do we need to find a Credit Card account in Epsilon? a) Last name and the last 5 Digits of the Credit Card number b) Email and Phone Number c) Billing Address d) Full Credit Card number 5) How many points per dollar does a customer earn if they use their JCP Credit Card? a) 3 b) 1 c) 0.5 d) 1.5 6) A customer has a JCP Credit Card but notices it isn't associated with their email on their Rewards account. What do we do? a) Link the Credit Card account to their Email Account b) Submit an Issue Track c) Merge the accounts 7) How many days does a $10 reward last before it expires? a) 72 Hours b) 45 Days c) 60 Days d) 4 Weeks 8) A customer is unable to receive emails and their email is showing "Undeliverable" in Epsilon, the email is still active. What do we do? a) Ask your Supervisor to fix it b) Leave a note on their Profile c) Have them create a new account d) Submit an Issue Track 9) A customer has an old account with an inactive email address and wants to earn points only using their new email address. We see 2 account in Epsilon, what do we do? a) Link the accounts b) Merge the accounts c) Close the account

Rewards Roulette

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