1) What does word 'Mangosteen' mean? a) A fruit b) Restaurant c) A dish 2) Which one does not come in Front Staff? a) Server b) Cashier c) Chef 3) Which is the most important to greet the guest? a) Handshake b) Smile c) A hug 4) What to do if guest doesn't like the food? a) Offer them discount b) say sorry c) Take feedback for serving them better next time 5) 3 Important way to attend the guest? a) Smile, Sitting, On phone b) Laughing, Handshake, avoid them c) Smile, Make them comfortable, offer them water 6) If the dish in the menu is not available ordered by the guest? a) Say sorry and offer them alternative dish b) Directly say no c) Call the manager 7) If guest has not ordered the any drink with the food? a) force them to order b) Suggest the drink menu and let them decide c) Suggest the drink which can compliment their food. 8) If guest ask to change the same mocktail more than 3 times ? a) Charge them b) Ask for feedback and change the mocktail c) Suggest the another mocktail which they might like 9) If Manager is on holiday whom you will contact for the emergency help? a) Chef b) Owner c) Captain 10) If guest keep coming regularly at your restaurant, what special you offer them? a) Special discount on food b) A free new dessert or mocktail to try

Front staff training

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