1) ....me? a) Excusing b) Excuse 2) I...this CD is damaged a) Am afraid b) Afraid 3) I ...sorry about that a) Have b) Am 4) Have you got a....? a) Receipt b) Received 5) ....you like a refund or make a replacement? a) Do b) Would 6) I really... about this a) Sorry b) Apologise 7) I'd like a ...., please a) Refound b) Refund

Dialogue: Complaining

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