1st - Is this Lisa's Hair?, 2nd - Yes, it is., 3rd - Can I book an appointment, please?, 4th - Yes. When would you like to come?, 5th - Is today at 2 o'clock OK?, 6th - Sorry, I'm not free. Is 3 o'clock OK?, 7th - 3 o' clock is fine.,

1.2 Making polite requests

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