1) I can update the BDL on a RAP case? a) True b) False 2) If a member wants to change the Tow Destination I would manually change it in Bringg? a) True b) False 3) If a shop is unable to run a RAP call it is okay to pass to another Station? a) True b) False 4) RAP must be made aware of delays? a) Before the delay happens b) during the delay c) prior to any delay offered to members d) The next day e) once the case is completed 5) I can use a OON Provider for a RAP case? a) True b) False 6) We can provide alternate transportation for a RAP customer? a) False b) True 7) RAP Customers can purchase new batteries from our drivers? a) Only if they own the vehicle b) They cannot not purchase through AAA c) They would need to get permission from RAP first. d) Only in certain locations 8) RAP cases are easily identified in all 3 programs? a) True b) False 9) RAP tows can cover up to 250 miles? a) False b) True 10) RAP exchanges are covered for 200 miles each way? a) True b) False 11) Members MUST be on location with vehicle when driver arrives? a) Members can arrive after driver is loaded b) Members will meet driver at tow destination. c) Members will most likely not be present d) Driver MUST pick up member on his way 12) Shops can store the vehicle overnight if needed? a) True with RAP approval prior to storing vehicle b) True c) False, vehicle must be delivered day of request d) False e) True RAP must be notified once delivered 13) Members can change the tow destination of an Enterprise request? a) False b) True 14) RAP Customers can pay for over miles for anything over 200 miles? a) False b) True 15) Why is capturing the Odometer so important? a) Due to age of the VEH b) Due to warranties c) DeDetermines if a member needs to pay for service request d) Its a RAP requirement 16) If member is GOA we would just clear the call with no need to contact RAP? a) True b) False 17) If a driver accidentally cancels a case we can clone it so he can complete the service request? a) False b) Only if RAP agrees c) True - with RAP approval d) False - RAP must recreate the case e) True 18) Select all accepted Exceptions covered by RAP. a) Unattended Tows b) Sprinter Vans c) RV's d) Commercial vehicles e) Providing ride for members f) Dismantled vehicles 19) RAP cases are dispatched with the same triggers as any other AAA service request? a) True b) False 20) VIN capture is important because? a) it's a RAP requirement b) It helps with warranties c) members request it d) ensures we serviced the correct vehicle e) the dealership requires it

RAP Quiz

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