inbound: A customer calls to ask about the status of their order., A person calls a company to report a problem with a product they purchased., A customer service agent receives a call from a customer who wants to change their account details., A client contacts a company to request a refund for a defective item., A customer calls to inquire about the company's business hours., outbound: A sales representative contacts a potential client to offer a new product., An employee makes a call to follow up with a lead from a recent marketing campaign., A company calls a customer to inform them about an upcoming service interruption., A marketing team calls existing customers to survey their satisfaction with a recent service., A representative reaches out to a customer who has previously shown interest in a special promotion.,

Call types - Call types

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