complain - to say that something is wrong or not satisfactory, unsatisfactory - not good enough, unprofessional - not showing the standard of behaviour or skill that is expected of a person in a skilled job, unresponsive - not reacting in a quick or positive way to something, abrupt - sudden and unexpected, and often unpleasant, inconvenient - causing problems or difficulties:, mishandled - to deal with something without the necessary care or skill, escalate - to become or make something become greater or more serious, displeased - annoyed or unhappy, defective - imperfect or faulty,

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