greeting - Dear Sir / Madam,, introducing your reason for writing - I'm writing to express my dissatisfaction with the incomplete order I received today., background information - I recently ordered headphones from your online store., what went wrong - I'm afraid I'm not happy with them.They are damaged and I didn't received the bag.., what you'd like to happen - I would like a refund as they are different from the photo on the website., closing - Yours faithfully,, name - Yasmin Husseini,

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