1) What is a great way to pose a Micro-Yes question? a) Hey, do you have a second to talk about that customer call? b) We need to speak 2) What is the best version of a Behavior statement? a) I loved how you told the customer the story about a human error in data security, it resonated! b) Good job with the customer 3) What's the best version of an Impact statement? a) I saw their face light up and, they ask questions that engaged customers ask! b) You gave them stuff to think about 4) What's the best Question to wrap your feedback with? a) What inspired that story? b) Can you do it again?

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