Challenge at the time - Speak to the individual and explain how they are discriminating to raise their awareness. Ake the to reflect on their actions or what they said. Encourage them to speak with the person they have discriminated against and to apologise. Report the incident to senior staff or manager , Challenge afterwards through procedures - Show the individual the relevant policy e.g bullying, confidentiality and equal opportunities. Discuss at senior management level so that they can address the issue with training or disciplinary action to raise awareness of the serious nature of what has happened. , Challenge through long-term proactive campaigning - Provide regular training for staff over time to raise awareness of correct ways of working so they can address the issue if they observe any discriminatory practice. Send the person who has been discriminating on an equality and diversity course. Run sessions or workshops about the values of care, Applying the values of care - Applying the values of care ensures that individuals using health, social or child care environments receive appropriate care. , Providing information about complaints procedures and whistleblowing - Means individuals will know what to do and whom to speak to if their rights or care needs are being met. Reassures service users and families and practitioners that their concerns will be taken seriously. , Dealing with conflict - Needs to be handled carefully, active listening, being calm and objective, showing empathy are ways to address the situation. Must approach positively and to actively look for solutions. ,

Challenging Discrimination

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