The outcomes we have as PAC  - Scheduling, In Baskets, Transfer, Merge, Posibilities we have when "Scheduling" - Schedule Appointment, Reschedule Appointment, Cancel Appointment, Everytime you send an inbasket message - Advise patient they should hear back from the practice within 1 business day, When we transfer a call we always should> - All calls transferred should be warm-transferred, A "Merge" scenario means - Multiple outcomes are included Example Scheduling and Sending In-Basket,

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