1) What is the first step when escorting a guest to their room? a) A) Greet them with a warm welcome and courtesy title b) B) Guide them to the elevator c) C)Handle their luggage d) D) Enter the room first. 2) Why should a hotel staff never say a guest’s room number aloud? a) A) To prevent the guest from forgetting their room number b) B) To maintain confidentiality and ensure security c) C) To keep the process quick d) D) To avoid confusion 3) Mayor Juana Magdangal visited Sunshine Hotel for the first time, what additional step should be done for first-time visitors? a) A) Point out hotel facilities along the way b) B) Ask them to carry their own luggage c) C) Tell them about room service prices d) D) Offer them a free tour of the entire hotel 4)  Madrigal family checked out early to catch their departure flight. What should the hotel staff check before leaving the guest’s room? a) A) The functionality of lights, minibar, TV, and air-conditioning b) B) If the guest locked the door properly c) C) Whether the guest wants extra towels d) D) If the guest has unpacked 5) What values should the hotel staff demonstrate in providing quality service especially when guests are about to leave their room? a) A) Stand by in the room for further instructions b) B) Ignoring guests during check-out and offering no assistance. c) C) Giving a cold farewell without acknowledging their stay. d) D) Showing professionalism & attentiveness

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