is...: ...being considerate of and respecting others., ...a reflection of your profession and its values., ...a continuous learning process., ...fluid and always changing., ...developed through conversations and dialogue., ...recognising that words can affect how people feel., is not...: ...avoiding discussing certain issues out of the fear you may 'offend' someone., ...ignoring differences between people., ...something that can be done perfectly., ...limited to the written word., ...a strict set of guidelines about what to say., ...just a trend.,

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