Job production - A method of production where products are made individually., Batch production - A method of production where one type of product is made and then production is switched to make a different product., Flow production - Production of one product that takes place continuously using a production assembly line. It is sometimes called mass production., Production processes - The three methods or processes of production – job, batch and flow., Automation - A production process involving machinery that is controlled by a computer rather than a person., Robotics - The use of robots in the production process., Quality - Refers to a product (a good or service) being fit for purpose., Recalls - When a fault occurs with a product and the business asks for the product to be brought back so it can be repaired or replaced., Returns - Goods which customers take back to the shop or online retailer because they are unsuitable or faulty., Quality control - A system for inspecting the quality of the goods or services produced and ensuring that they are of the required standard., Quality assurance - An approach that involves the whole business focusing on quality with the aim of preventing quality problems from arising., Face to face - Involves direct contact between buyer and seller, for example, a sale completed in a shop., Telesales - Sales completed over the telephone., E-commerce - The bringing together of buying and selling electronically., Customer service - The name given to an area of business that deals with customer enquiries., After-sales service - Advice and help given to a customer after they have bought a product or service., Consumer law - The area of law which protects the customers of a business, mainly through the Consumer Rights Act of 2015., Satisfactory quality of goods - Means that goods should reflect the price charged for them, for example a high-priced product must be of a high quality., Fit for purpose - Means that a good or service must do what it is meant to do., As described - Means that goods must be as the business has described them., Business reputation - Refers to what customers say and feel about a business. Damage to reputation can seriously affect a business., Location - Refers to the place where a business is sited., Proximity - Means ‘nearness to.’ It can refer to nearness to the market, to raw materials or to labour supplies., Procurement - The management of purchasing within a business., Logistics - The process of organising the transport of goods from the seller to the buyer., Supply chain - The chain of businesses involved in the production of a product and its delivery to the user.,

4 Operations

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