1) WHAT IS CONFLICT? a) It's a natural adjustment to relationships. It's how people work through differences.  b) It's the slowest way to breakdown trust, cause isolation or create cliques.  c) it's a misunderstanding that usual works itself out. d) it something that interfere with metrics.  2) HOW IS CONFLICT HANDLED IN THE WORKPLACE? a) Through the manager or supervisor acting as referee  b) Usual begins and ends with formal complaint to HR   c) Letting adults address their own problems and concentrate on the metrics.  d) early intervention by contacting Rochell Alexander to request ADR 3) HOW WOULD A NEUTRAL PLACE TO RESOLVE CONFLICT BENEFIT YOU? a) It will hurt your creditability and break down trust. b) Offer employees a fair, confidential space to work through their concerns.  c) It will create more stress because you're allowing a neutral party to address the drama and help employees reach an understanding.  d) It will not allow you to spend valuable time handling drama, redierecting and trying to force someone to take accountability. 

CONFLICT

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