Can you shorten the lead-time? (that - priority - you) - Is that a priority for you?, Can we pay in arrears? (would - prefer) - Would you prefer to do that?, Do you offer sale-or-return? (happier - if - did) - Would you be happier if we did?, Would staff training be included? (how many - need - train) - How many people do you need to train?, How soon do you need delivery? (how soon - can - deliver) - How soon can you deliver?, Would you consider a discount? (what sort - figure - mind) - What sort of figure did you have in mind?, 8 Would you prefer customised packaging? (would - extra charge - that) - Would there be an extra charge for that?, Could we pay in instalments? (that - you'd - prefer) - Is that what you'd prefer?, Can we consider an alternative here? (what - would - suggest) - What alternative would you suggest?, Can we move on to another issue? (what - like - move - to) - What would you like to move on to?, How many units would you be ordering? (what - maximum - can handle) - What is the maximum you can handle?, So we're in agreement on volume? (wouldn't - good idea - discuss price first) - Wouldn't it be a good idea to discuss price first?, Would you be willing to consider HP? (sorry - what - mean - HP) - Sorry, what do you mean by HP?, And is that your best price? (had - better offer) - Have you had a better offer?, What guarantees can you offer us? (what guarantees - looking) - What guarantees are you looking for?, Can I interest you in a free upgrade? (what - advantages - upgrading) - What are the advantages of upgrading?, How do you feel about waiving costs? (exactly which - referring) - Exactly which costs are you referring to?, How important is exclusivity to you? (is - something - prepared - offer) - Is exclusivity something you're prepared to offer?, So, do we have a deal? (can - just - go back - some - figures) - Can we just go back over some of the figures?,

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