1) Which is more formal? a) Hiya b) Hello c) Dear Sir/Madam 2) Which sign-off is formal? a) Cheers b) Yours sincerely c) Bye 3) Which greeting is informal? a) Dear Sir b) Hi there c) To whom it may concern 4) Which phrase is formal? a) I wanna know b) Could you please clarify c) Tell me 5) Which is polite? a) Do this now b) Please can you c) Hurry up 6) What is a formal response to a complaint? a) Tough luck b) I apologise for the inconvenience c) Not my fault 7) Which is an informal request? a) Kindly let me know b) Provide feedback c) Let me know 8) Which shows gratitude? a) Thank you b) Whatever c) Who cares 9) What is the best way to close a formal email? a) Later b) Thanks c) Yours faithfully 10) Which is a complete sentence? a) Writing to complain b) I am writing to complain about the service c) Bad service 11) What is a good subject line for a complaint email? a) You messed up! b) Complaint regarding recent order c) Hey 12) Which has the most formal tone? a) I require your assistance b) Help me c) You need to 13) Which is an informal greeting? a) Dear Mr Smith b) To whom it may concern c) Hey! 14) Which is a formal apology? a) Sorry mate b) I apologise for the delay c) My bad 15) Which sign-off is best for a friend? a) Cheers b) Yours truly c) Yours sincerely 16) Which is an informal request? a) Would you kindly b) Can you send it? c) Kindly forward the document 17) Which is a polite question? a) Do it now b) When will you send it? c) Gimme it 18) Which is an informal way to complain? a) Why is it like this? b) I am dissatisfied with the result c) Please be advised 19) Which is a professional way to begin a complaint? a) This sucks b) I am writing to complain about... c) You did badly 20) Which is a professional closing line? a) Hope that helps b) Bye for now c) Whatever, thanks

Multiple Choice: Identify Correct Email Features

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