1) Technical knowledge is the only requirement for working in the hospitality industry. a) True b) False 2) Remembering a guest’s name or preferences can make them feel valued. a) True b) False 3) Patience is not necessary when handling difficult customers in the hospitality industry. a) True b) False 4) When dealing with an upset guest at reception, it is best to remain calm and offer solutions. a) True b) False 5) A professional server should always argue with a demanding restaurant guest to defend the restaurant’s reputation. a) True b) False 6) Attentiveness means noticing guest needs and responding proactively before they ask. a) True b) False 7) A housekeeper should only replace toiletries if a guest specifically requests them. a) True b) False 8) Providing excellent customer service can improve the reputation of hotels and restaurants. a) True b) False

True or False_Customer Relations

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