express - to state your opinion or feelings, fall apart - to not stay together, request - to ask for, forward - to send, apologize - to say "sorry", guarantee - to provide a warranty, to make a promise, be entitled to - to have a reason to get something, hesitate - to be slow to decide, act, or speak, token - a symbol, concern - worry or anxiety, refund - repayment, giving back money that was spent,

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