____ grouping is where staff are grouped together with employees with similar skills and expertise. The ____ grouping allows a business to see areas of the business which are performing well and which are not. With ____ grouping, it can allow a personalised service to be given to customers. The business can develop specialist knowledge of a particular area with ____ grouping. An organisational structure with many levels of management is called a ____ structure. ____ structure is usually the organisational structure after delayering has taken place. The ____ structure is used in small organisations such as soletraders. Staff from different functional areas come together to work on a particular task in a ____ structure. Decision-making is left to Senior Managers with ____ structure. Decision-making is left to individual branches and divisions with ____ structure. ____ is removing levels of management from an organisation. ____ is closing down divisions or branches which are not performing well. A line manager can ____ tasks onto his/her subordinates. The ____ chart shows the structure of the organisation. The number of employees who report to a line manager is called a ____ of control. A manager which has many employees reporting to him/her is called a ____ span of control. A manager which has few employees reporting to him/her is called a ____ span of control. ____ of command is the way instructions are passed down the organisation chart.

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