1) What do you say when you answer the phone at work? 2) What do you say when you explain why you are calling? 3) What do you say when you have no idea who you are talking to on the phone? 4) What do you say when you have no time to chat with your colleague? 5) What do you say when the person the caller wants to speak to is not in the office? 6) What do you say when you cannot help the caller? 7) What do you say when you didn't get the caller's name? 8) What do you say when you want the caller's phone number? 9) What do you say when you don't understand anything the caller is saying? 10) What do you say when the caller speaks too fast? 11) What do you say when the line is very bad? 12) What do you say when you have no idea how to help the caller? 13) What do you say when you want to end a call politely? 14) What do you say when you don’t have time on a suggested date? 15) What do you say when you suggest a date and time for a meeting?

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