1) What is a good opening line to use when greeting a new customer in a call center? Why is it effective? 2) How can you clearly explain the purpose of a call to a customer who seems confused or frustrated? 3) What kind of follow-up instructions should you give at the end of a support call? Give examples. 4) What’s the difference between a closing statement and a call to action? Can you include both in a short example?

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