1. A client calls your manager, who is busy. You take a detailed message., 2. Caller gives unclear number; you politely ask for repetition., 3. A message about a lost package — collect all details., 4. Caller is in a hurry; capture info quickly and confirm., 5. Internal call: one coworker leaves a meeting reminder., 6. Caller asks you to forward a message urgently., 7. After-hours message left for the next day., 8. You forget part of the message—call back to clarify..

8. TAKING MESSAGES 2

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