EXCLAMATION - Excessive punctuation points to avoid, POLITE - Type of greeting to begin the email with, FULL NAME - How to conclude your email, ETIQUETTE - Behavior that should be used, PROFESSIONAL - Type of email address to use, ANGRY - Do not send an email while feeling this, EMAIL - Electronic letter or message, TWENTY-FOUR - Hours needed to allow for a response (hint: use dash), PUNCTUATION - Must check before sending, GRATITUDE - Need to show this in your email,

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