1) You're working at a cafe, and a customer asks you a question while you're busy. You don't know the answer. What should you do? a) Ignore the customer and keep working b) Say, "I don't know", and walk away. c) Politely say, "I'm not sure, but I can ask my manager for you". 2) You have to be at work by 9:00 AM, but your ride is running late. What should you do? a) Show up late and hope no one notices. b) Call or text your boss to let them know you'll be late. c) Stay home because you don't want to get in trouble. 3) You start a new job at a grocery store, and your boss tells you there's a dress code: a uniform and closed-toe shoes. The next day, you wear flip-flops. What might happen? a) Your boss reminds you of the dress code and asks you to wear the right shoes next time. b) You get fired immediately for wearing the wrong shoes. c) Nothing- It doesn't matter what you wear. 4) You accidentally knock over a display of items at work. What should you do? a) Walk away and pretend it wasn't you. b) Tell your manager what happened and offer to help clean it up. c) Blame someone else. 5) Your supervisor gives you a task with step-by-step instructions. You don't understand part of it. What should you do? a) Guess and do your best, even if it is wrong. b) Ask your supervisor politely to clarify. c) Ignore the task, and work on something else. 6) A customer gets frustrated and starts raising their voice at you. What is the best way to respond? a) Stay calm and say, "I understand you're upset. How can I help?" b) Yell back and tell them they're being rude. c) Ignore them and walk away. 7) You're on the clock at your job, and your friend texts you. What should you do? a) Check your phone and text back quickly. b) Wait until your break to respond. c) Call your friend right away and chat for a few minutes. 8) A coworker is struggling to finish a task before closing time. What's the best way to handle it? a) Offer to help so the job gets done faster. b) Leave them to figure it out on their own. c) Tell them to forget it and work on it tomorrow. 9) You hear a coworker talking badly about your manager. They ask if you agree. What do you do? a) Change the subject or say you don't want to talk about it. b) Join in and say something negative too. c) Tell your manager everything right away. 10) You have a job cleaning tables at a restaurant. You're almost done, but then you see a friend walk in. What should you do? a) Stop working and go talk to your friend. b) Finish cleaning first, then say hello if you have time. c) Tell your friend to come sit near you to chat.

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